Use the promo code WELCOME10 and enjoy 10% off your first purchase!
We are available by email at info@maisonmathilde.mu and on WhatsApp at +230 5509 3057.
Feel free to contact us by email or WhatsApp for beauty advice! We will be happy to recommend the product best suited to your needs. Don’t forget to add one or two photos of your skin for the most accurate recommendation possible.
We will respond to you within 24 to 48 hours, excluding weekends and holidays. Response times may slightly vary during promotional periods or events like Christmas or Eid, when we receive a high volume of inquiries. If you haven’t received a reply after this time, please resend your email, as it may have ended up in our spam folder.
It is perfectly possible to place an order by phone or WhatsApp at +230 5509 3057 if you plan to make the payment via Juice or bank transfer.
Click on “My Account” at the top right of our website, then click on “Create an Account.” Creating your account allows you to access your order history, wishlist, personal information, and join our loyalty program.
It’s possible that you made purchases without creating an account beforehand, feel free to check this information.
If that’s not the case, when logging in, you can select “Forgot Password” and you will receive an email shortly after to set your new password.
You can subscribe to our newsletter from the homepage of the website, at the bottom right: simply enter your email in the designated field and click “OK.” You will then be regularly informed of our news, events, and also receive personalized offers. You will also get all the information regarding our loyalty program.
Maison Mathilde ships worldwide via DHL. We also deliver across Mauritius, with free delivery on the island for orders over Rs 2500.
Once your order is validated and prepared by our warehouse, you will receive a shipping confirmation email. Feel free to contact us for any delays or delivery issues by email at info@maisonmathilde.mu or via WhatsApp at +230 5509 3057.
It depends on the delivery method you chose, as well as the country where you want to be delivered. To learn more about our providers, delivery times, and rates, please visit the “Shipping & Returns” page.
Please note that our warehouse is open Monday to Friday. Any orders placed on a Saturday, Sunday, or public holiday will be processed on the following Monday. In case of a public holiday, the order will be processed the next business day as well.
Depending on the status of your order, it may still be possible for us to modify your delivery address. However, if the order has already been processed by the warehouse, we will no longer be able to make changes. Please feel free to contact us as soon as possible via email at info@maisonmathilde.mu or by WhatsApp at +230 5509 3057.
If your order has not yet been processed by our warehouse, we can cancel it and issue a refund. In this case, please contact us as soon as possible by email at info@maisonmathilde.mu or via WhatsApp at +230 5509 3057.
If the products have not been opened, consumed, or damaged, you can return them at your own expense.
When you order from outside mainland France, customs fees (or import duties) may be applied to your order. These fees are not included at the time of purchase and remain your responsibility.
Our refund processing time is typically between one to two weeks. These timelines may vary depending on the delivery of your package and the time taken to receive and verify the condition of the products at our warehouse.
It is a program that allows you to exchange your points for vouchers as follows:
To access it, you must have a Maison Mathilde account and be subscribed to our Newsletter to receive all the benefits directly via email.
Each year, your points are reset, and you start fresh with a new year.
But for any questions about how the program works, feel free to contact us at info@maisonmathilde.mu.
You can also find our Terms and Conditions.
To be part of the Maison Mathilde Club, you must have a customer account and be subscribed to our Newsletter.
By shopping at Maison Mathilde online or in pop-up stores, you earn 1 point for every 1 MUR spent (excluding gift card payments).
You can also earn +100 points for leaving a review on a product you’ve purchased, limited to one review per hour. (We reserve the right to remove a review and retract points if it doesn’t comply with our T&Cs.)
Additionally, you’ll receive +1000 points on your birthday by adding your birthdate to your Maison Mathilde account. These points will appear 30 days after your birthday.
Please note: if you add your birthdate after the date, points will not be applied retroactively.
You can check your available points to redeem for rewards directly in your customer account or by contacting us at +230 5509 3057 and info@maisonmathilde.mu.
First, check in your customer account, under the “My Orders” tab, to see if your purchase made in-store or on the website appears.
If it appears in your order history, check that your purchase was made more than 14 days ago. If not, that’s normal: your points are “pending” until this time has passed.
If it doesn’t appear in your order history, you may not have made the purchase on the site or you may not have provided the correct email address at the time of your in-store purchase. Please contact our customer service at info@maisonmathilde.mu so they can adjust your points.
Your points are indeed credited to your account 14 days after your in-store or online purchase. This period corresponds to the withdrawal period for your purchases.
If you decide to return or cancel your entire order, your pending points will be automatically canceled.
If you decide to return or cancel part of your order, the pending points for the affected items will be deducted. The points for the items you have kept will be credited 14 days after your order.
In your customer area, you can exchange your points for gift vouchers.
You will find these gift vouchers in the same tab by clicking on “View my points history” or in the “Gift Vouchers” tab.
If you decide to return one or more products from your order that included a loyalty coupon, the coupon will be lost.
Our offers cannot be combined (neither on our e-shop nor in-store). This is why, online, the promo code field can only accept one code when validating your cart. It’s up to you to choose the offer that benefits you the most! 😊
At Maison Mathilde, each product is carefully selected to ensure quality, effectiveness, and ethics. We prioritize European and local brands that share our values: natural formulas, organic ingredients, environmentally friendly processes, and cruelty-free practices.
Our choices are also based on performance, transparency, and innovation, so we can offer skincare suitable for all skin types and tailored to individual needs. We make sure to collaborate with committed brands whose products have been proven to deliver real benefits.
In short, every product we offer is tested and approved because your satisfaction and well-being are at the heart of our approach.
At Maison Mathilde, we are committed to offering ethically and environmentally friendly products. The majority of our products are vegan, meaning they contain no animal-derived ingredients. However, some may include natural ingredients such as beeswax, always sourced responsibly.
All our products, without exception, are cruelty-free. This means that none of them have been tested on animals, in line with our values and strict European regulations. We ensure that we collaborate only with brands that share this commitment.
Whether you’re looking for vegan or cruelty-free products, Maison Mathilde remains an ethical and conscious choice for your skincare needs.
The safety and well-being of our customers are at the heart of our priorities, which is why we ensure that each product is clearly identified according to its intended use. Some of our products, particularly those containing essential oils, are not suitable for infants or pregnant women due to the necessary precautions during these sensitive periods.
However, we offer specific ranges, such as the Oden brand, which are perfectly suited and recommended for pregnant women and infants. These products are formulated with gentle, natural ingredients and contain no controversial substances, ensuring optimal safety.
To choose the most suitable skincare products, we encourage you to check the indications on each product or contact us for personalized advice.
Yes, we include samples in your orders! We carefully select them based on the products and brands you have chosen. This allows us to introduce you to skincare products that perfectly complement your purchases and meet your needs.
Feel free to share your preferences when placing your order, and we will do our best to accommodate them.
At Maison Mathilde, we prioritize products that meet high-quality standards and ethical commitments. Many of our products hold recognized certifications, such as:
COSMOS Organic or Ecocert, ensuring natural and organic ingredients.
Cruelty-Free Label, confirming that no animal testing has been conducted.
Vegan Certifications, for products free from animal-derived ingredients (on select ranges).
100% Natural, with formulations free from synthetic components.
100% Organic Farming, guaranteeing ingredients grown without pesticides or chemicals.
100% French, highlighting local expertise and ingredients sourced exclusively from French terroirs.
These certifications reflect our commitment to quality, ethics, and transparency, offering you products that respect both your skin and the environment. You can find specific labels mentioned in each product description.
At Maison Mathilde, we select products formulated with natural, high-quality ingredients to minimize the risk of allergies. However, as with any cosmetic product, some individuals may react to specific ingredients, even natural ones (such as essential oils or certain plant extracts).
To ensure your safety:
Each product comes with a complete list of ingredients (INCI) so you can check the components.
Products suitable for sensitive or reactive skin are clearly identified.
We recommend performing a patch test 24 hours before using a new product by applying a small amount to a discreet area, such as the inside of your wrist.
If you have any concerns or known sensitivities, feel free to contact us. We will be happy to recommend products suited to your needs.
Remove unsuitable cleansers: Avoid micellar waters and harsh soaps with too high a pH.
Exfoliation with grains: Prefer chemical exfoliants over grainy scrubs to avoid micro-tears and thickening of the skin.
Introduce the right purifiers: Prevent imperfections and aid in the healing of existing ones without damaging the skin.
Use vegetable oils: The skin produces sebum to compensate for a lack of oils, so introduce oils gradually to regulate secretion.
Double cleansing is the key to a good skincare routine. It allows for deep cleansing without damaging the skin.
Step 1: Start with a cleansing oil to remove makeup, pollution, excess sebum, and impurities accumulated throughout the day.
Step 2: Follow up with a gel or foaming water-based cleanser to remove any remaining oil particles, deeply cleanse the pores, and leave the skin clean, ready to receive the rest of your routine.
There are 3 skin types: dry, normal, and oily. Your skin type is determined by nature and does not change.
Dry skin: It has a thin hydrolipidic film and tends to dehydrate. It needs hydration, nourishment, and protection.
Normal skin: It has a good balance between hydration and nourishment, and the goal is to maintain this balance and provide protection against external aggressions.
Oily skin: It is thicker and tends to shine. Gentle exfoliation is recommended to refine the skin texture and regulate sebum production without damaging the epidermis.
But I have combination skin! Is it a skin type?
No, it’s a skin imbalance. It’s not a skin type but a temporary condition that can be improved with the right skincare!
For any advice, feel free to contact us by email at info@maisonmathilde.mu or via WhatsApp.
